General Policy
Together India aims to maintain a transparent and responsible donation process. Donations made through our website are intended to support the causes and community initiatives described on the website.
Because donations are voluntary contributions, we encourage donors to carefully review the donation amount and information entered before completing a payment.
Cancellation of Donation
A donation may generally be cancelled before the payment transaction has been successfully completed.
Once a payment has been successfully processed, cancellation may not always be possible. However, donors may contact us as soon as possible if they believe a cancellation or reversal is required.
Contact us as soon as possible and provide your transaction details so that we can review your request.
Refund Requests
If you believe that a donation was made in error, duplicated, made for an incorrect amount, or affected by a technical or payment issue, you may contact us with a refund request.
Every refund request will be reviewed based on the available transaction information and the circumstances of the request.
To help us process a request, please provide:
- Your name
- Email address or phone number
- Donation amount
- Date of transaction
- Transaction/reference ID, if available
- Reason for the refund request
Refund Eligibility
Refunds are not automatically guaranteed for every request. A request may be considered in circumstances including:
The final decision will depend on the details available for the transaction and applicable payment or legal requirements.
Refund Processing Time
Once a refund is approved, the refund will normally be initiated through the relevant payment method or payment service provider.
The time required for the amount to appear in the donor's account may depend on the bank, card issuer, UPI provider or payment gateway.
Payment Gateway & Third Parties
Donations may be processed through a third-party payment gateway. Payment processing may therefore also be subject to the terms, policies and procedures of the relevant payment provider.
Together India does not control the processing timelines of banks, card networks, UPI providers or other external payment institutions.
Contact Us
For cancellation or refund-related queries, please contact us with your transaction details.
Your contribution helps us work towards meaningful community initiatives.